![]() Perform factory data reset via Recovery (see 'Perform a factory reset using external keys' section below).Call-center agents should be are aware of the various methods of backing up user data as well. Google, VZW Backup Assistant, Motocast, Windows Explorer, etc. Back up data through whatever method user prefers e.g. ![]() It is STRONGLY recommended that you backup before performing a reset, specifically, here are the steps they will need to take to recover: You will see a status bar appear during the installation process, average time required 2-3 minutes, then you will see a Complete prompt. This is an important point because users with tablets in this state will have to clear userdata (wipe device) and cache to recover their devices.Īfter a reset is performed the device must re-configure all pre-loaded content. Repeat these steps until you see more than 100 MB under Settings > Storage > Total space.ĭevices in this state will still successfully enumerate through USB so data can be backed up to the PC. Select an app that you rarely use and press Uninstall. It's recommended that you remove applications that may have been downloaded from playstore. This may occur if a user has less than 100 MB of free space in the data partition before upgrading from Honeycomb MR1 to Ice Cream Sandwich (ICS), the device will upgrade to ICS but display many force-closes and render the device unusable. My XYBOARD is frozen and won't power up after my upgrade, what can I do?
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